Your Guide to a Sustainable IT Support Model

In light of an increasingly remote workforce, having a capable on-site technical resource who can maintain, image, distribute, secure, and keep track of all the periphery devices, such as laptops, phones, and monitors has never been more challenging and essential.

According to insights from 500 U.S. IT decision makers, the Syntax IT Trends Benchmark Report 2021 identified outsourcing as fast becoming the new industry standard across more functions, as companies continue to work smarter with fewer IT resources.

Discover why on-site technical (OST) support can benefit your organization, including:

  • The importance of appropriately defining the OST support role
  • Limitations and risks inherent in traditional OST staffing solutions
  • How choosing the right managed services partner can deliver a superior service experience