In 2018, rapidly changing business dynamics forced Step2 to pivot from a distribution model that was dependent on traditional retail to one driven by eCommerce. The shift to eCommerce meant processing thousands of single-unit orders every day – an increase of 1000% from the traditional retail distribution model.
Step2 quickly realized that if it was going to successfully pivot to eCommerce, it needed to find a new Oracle E-Business Suite Cloud partner. Specifically, Step2 needed a partner who could scale up Oracle’s performance to ensure that its manufacturing and shipping processes ran correctly, on time and without interruption.
Download this Success Story to see how Step2 achieved measurable results by moving to the Syntax Enterprise Cloud®, including:
- Enabled eCommerce – Pivot from retail to eCommerce distribution by stabilizing Oracle EBS performance
- Increased Capacity – Scale up back-office capacity to meet demand spikes during holidays
- Enabled Innovation – Free IT team to focus on strategic initiatives
- Boosted Performance – Boost Oracle EBS performance continually via proactive monitoring and tuning
What first drew me to Syntax was that they ‘Got it,” while others struggled to understand our needs. Since then, our relationship with Syntax has been wonderful. We have eliminated unplanned down time and I love that I can pick up the phone and talk to the experts supporting my environment. They work proactively and are so responsive that sometimes I wonder if they sleep. It has been a great relationship. I recommend Syntax.
Erich Lachman Director of IT, Step2