A midwestern Semiconductor Manufacturer implemented the Oracle E-Business Suite in 2003 and the following year decided to seek a responsive Oracle ERP Cloud provider who could improve service.
First, the company needed a partner who was both willing and able to commit to transparent, aggressive Service Level Agreements (“SLAs”). Second, they wanted individualized service backed by a support team reachable by phone. Finally, the company sought a partner with proactive maintenance policies tailored to support mission-critical business processes.
Download this Success Story to discover why this semiconductor manufacturer selected Syntax, including:
- The ability to have business needs drive ERP support policies
- Benefits of Syntax’s EnterpriseCare® ERP monitoring solutions, which provide transparency and technical details on their environment
- Reduced Oracle infrastructure costs
We switched to Syntax to gain a partner who responded to our business needs. In the 14 years since, Syntax has proven to be both responsive and proactive. Syntax has tailored our environment with an eye toward the long term and their support team always is only a phone call away.
IT Director, Semiconductor Manufacturer