FCL Improves Performance and User Experience by Moving to Onshore JD Edwards Services

“We are a 24x7 shop – we don’t shut off. So having a partner like Syntax, with their CNC and technical knowledge helps us achieve our SLAs from a reliability, uptime, and performance perspective.”

Mike Smitten | Federated Co-operatives Limited

Federated Co-operatives Limited (FCL) wanted to improve JD Edwards EnterpriseOne system performance and reliability, as well as restore end-user confidence through improved service levels, moving beyond what the incumbent offshore Remote Managed Services (RMS) and Application Management Services (AMS) provider could deliver.

Superior JD Edwards North American RMS AMS resources from Syntax, backed by Syntax EnterpriseCare®, delivered a higher level of performance and service for the same spend, built JDE credibility among end users, and allowed FCL to focus on its multi-year JDE rollout to retail Co-ops across Western Canada.