Cintas is a well-known facilities services and uniform company whose iconic white delivery and service trucks visit nearly one million customers annually throughout North America.
In 2014, Cintas decided to consolidate a network of homegrown and siloed legacy systems – an incongruous landscape that proved costly to maintain, created inconsistent customer experiences, and made it difficult for Cintas to understand its customers’ purchasing habits.
Cintas accomplished its systems consolidation by decommissioning the bulk of its legacy applications and implementing a single instance of SAP ERP to run mission-critical processes for each of its business units. At the same time, Cintas made another key decision to support its move to a digital-first framework by choosing to host its SAP infrastructure in a private cloud, hosted and managed by Syntax.
In this Success Story, discover how Cintas:
- Streamlined its IT department to devote more time and resources to enhancing customer service functionality instead of system maintenance and upkeep
- Fast-tracked the digitization journey with a hosted cloud
- Achieved a fresh and clean customer experience
Our environment was challenging to support from an IT perspective, and from a business perspective, it was not easy to actually see what customers were doing.
Matt Hough Sr. Director of Enterprise Applications, Cintas