International corporation Aclara Technologies, LLC provides device networking, data-value management, and customer communications to water, gas, and electric utilities around the world. The organization was looking for a way to improve performance and save money on servicing their JD Edwards EnterpriseOne ERP system.
Given the depth of solution offerings which Aclara provides, along with the global nature of their business, understanding their ERP systems is essential to their output. With that in mind, Aclara turned to Syntax to support these needs, based on their technical knowledge and ability to efficiently manage JDE environments.
Download this Success Story to discover what Aclara was able to accomplish with Syntax’s EnterpriseCare® offering, including:
- Comprehensive monitoring and alerting for JDE EnterpriseOne
- Unprecedented insight and control of the JDE E1 environment
- How integration with a full-service, highly responsive, knowledgeable solutions team has lowered costs and increased confidence in their system
We started with EnterpriseCare® showing us running at 17%. Now it’s consistently 95% – and 60% is considered good in our industry. I’ve never seen the system run as well as it’s doing right now!
Steve Harris Vice President of Information Systems, Aclara