--- title: Phoenix Global description: Phoenix Global is a global leader in metals and mining services and sustainable solutions. Using its proprietary technology, Phoenix Global provides metal recovery and scrap processing, scrap management, and co-product processing, handling, and marketing image: https://info.syntax.com/hubfs/Syntax.jpeg --- [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) [![Syntax](https://www.syntax.com/wp-content/uploads/2023/11/Syntax-logo-fullcolor-horiz.svg)](https://www.syntax.com/) # CUSTOMER SUCCESS STORY  # Phoenix Global Industry Steel Mill Services Products/Services Metals and mining services and solutions  Employees 1800 Operating Sites 20 **Headquarters         ** Radnor, PA Featured Solutions GROW with SAP S/4HANA Cloud Public Edition #### Transforming operations to optimize processes and customer service. ## Leveraging expertise to solve industry-specific challenges with game-changing results Phoenix Global is a global leader in metals and mining services and sustainable solutions. Using its proprietary technology, Phoenix Global provides metal recovery and scrap processing, scrap management, and co-product processing, handling, and marketing. As the company grew since its founding in 2006, it added IT systems and capabilities in its locations, which resulted in fragmentation and data silos. GROW with SAP S/4HANA Cloud Public Edition provided Phoenix Global with the foundation for its Data Connect initiative, a digital ecosystem that enables real-time visibility, consistent processes company-wide, and enhanced customer service. ## Watch their story unfold: [![Phased approach or big bang approach ](https://info.syntax.com/hs-fs/hubfs/9.png?width=250&height=250&name=9.png "Phased approach or big bang approach ")](https://info.syntax.com/hubfs/Syntax%20Americas/Phoenix%20Global/17-Spark%20Series_Phoenix_Q12_Phased%20approach%20or%20big%20bang%20approach.mp4?hsLang=en) [![WATCH HERE](https://no-cache.hubspot.com/cta/default/5843035/2f46daf3-60c8-4037-bb43-ea5adef0aa15.png)](https://cta-redirect.hubspot.com/cta/redirect/5843035/2f46daf3-60c8-4037-bb43-ea5adef0aa15) [![Different types of software needing to integrate. ](https://info.syntax.com/hs-fs/hubfs/10.png?width=250&height=250&name=10.png "Different types of software needing to integrate. ")](https://info.syntax.com/hubfs/Syntax%20Americas/Phoenix%20Global/17-Spark%20Series_Phoenix_Q17_Different%20types%20of%20software%20needing%20to%20integrate..mp4?hsLang=en) [![WATCH HERE](https://no-cache.hubspot.com/cta/default/5843035/a1e29120-a424-474b-a8e5-b9b3a59a4569.png)](https://cta-redirect.hubspot.com/cta/redirect/5843035/a1e29120-a424-474b-a8e5-b9b3a59a4569)   [![Data migration from Sage to S/4HANA.](https://info.syntax.com/hs-fs/hubfs/11.png?width=250&height=250&name=11.png "Data migration from Sage to S/4HANA.")](https://info.syntax.com/hubfs/Syntax%20Americas/Phoenix%20Global/17-Spark%20Series_Phoenix_Q14_Data%20migration%20from%20Sage%20to%20S4HANA.mp4?hsLang=en) [![WATCH HERE](https://no-cache.hubspot.com/cta/default/5843035/d084f809-daff-48d8-bc93-43fe5c89ba65.png)](https://cta-redirect.hubspot.com/cta/redirect/5843035/d084f809-daff-48d8-bc93-43fe5c89ba65)   [![Successes since implementation.](https://info.syntax.com/hs-fs/hubfs/13.png?width=250&height=250&name=13.png "Successes since implementation.")](https://info.syntax.com/hubfs/Syntax%20Americas/Phoenix%20Global/17-Spark%20Series_Phoenix_Q19_Successes%20since%20implementation.mp4?hsLang=en) [![WATCH HERE](https://no-cache.hubspot.com/cta/default/5843035/8f26f9dc-ccc1-48d4-9993-8813ac22121b.png)](https://cta-redirect.hubspot.com/cta/redirect/5843035/8f26f9dc-ccc1-48d4-9993-8813ac22121b)   ![Before icon-1](https://info.syntax.com/hs-fs/hubfs/Before%20icon-1.png?width=84&height=79&name=Before%20icon-1.png "Before icon-1") ##### Before: Challenges and opportunities - Slow, fragmented systems that limited visibility, the ability to track KPIs, and a single point of view - Inconsistencies from plant to plant and reliance on manual processes when performing key activities - Excessive time for mission-critical tasks including inventory management and closing their books ![Why icon-1](https://info.syntax.com/hs-fs/hubfs/Why%20icon-1.png?width=57&height=84&name=Why%20icon-1.png "Why icon-1") ##### Why SAP & Syntax - Deep experience in the metals and mining industry and public cloud implementation - Proven best practices and tools to tailor processes to Phoenix Global‘s unique processes - Solutions that deliver expanded functionality and guidance toward true business transformation ![After icon](https://info.syntax.com/hs-fs/hubfs/After%20icon.png?width=87&height=88&name=After%20icon.png "After icon") ##### After: Value-driven results  - Improved profitability and reduced costs in the double-digits - SAP public cloud best practices enabled go-live in half the time and costs of competitive solutions - Ability to build a global template of uniform processes saving millions on labor and inventory ![Jeff Suellentrop - Headshot-1](https://info.syntax.com/hs-fs/hubfs/Syntax%20Americas/Headshots/Jeff%20Suellentrop%20-%20Headshot-1.png?width=773&height=777&name=Jeff%20Suellentrop%20-%20Headshot-1.png "Jeff Suellentrop - Headshot-1") #### *"We compared our legacy ERP and then all the top providers in the space. It really came down to SAP’s industry knowledge depth, speed of implementation, and partner network."* ###### Jeff Suellentrop | Chief Information & Technology, Officer, Phoenix Global Systems --- ## Accomplishments 0 % Decrease in operating costs with a 10 increase in functionality 0 % Reduction in process and tech debt leveraging SAP and syntax best practices ![Syntax-logo-fullcolor-horiz (3)](https://info.syntax.com/hs-fs/hubfs/Syntax-logo-fullcolor-horiz%20(3).png?width=300&height=48&name=Syntax-logo-fullcolor-horiz%20(3).png "Syntax-logo-fullcolor-horiz (3)") ![SAP Platinum Partner](https://info.syntax.com/hs-fs/hubfs/Illumiti/Logos/SAP%20Platinum%20Partner.png?width=78&height=46&name=SAP%20Platinum%20Partner.png "SAP Platinum Partner") Copyright © 2026 Syntax Systems. 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