The Right SAP Support Model for Every Deployment Scenario

Should the 9 a.m. to 5 p.m. workday be oriented towards a company headquarters or not? How does a company best support different continents during the respective core working hours? Does a 24/7 application management services (AMS) support model for mission-critical SAP applications with active support from wherever the “sun is shining” (aka 9-5) work best?

These are some of the questions companies ask themselves when supporting their mission-critical SAP applications with AMS globally.

Download this whitepaper to learn more about basic configurations and the strengths and weaknesses of three types of AMS support models, including:

  • One Region for All
  • In Region for Region
  • Follow the Sun