Solving the Traditional Service Desk Dilemma
Your support analysts do their best to resolve problems. But the volume of requests is so high, tickets that could be resolved with additional or dedicated staff remain open. Solving daily IT issues is all-consuming, leaving little time to focus on higher value IT initiatives.
That’s where Syntax Service Desk can help, with a cost-effective way to deliver a better end-user experience and unleash your IT talent to do more.
Service Desk Designed to Excel
Syntax provides a cost-effective managed service desk solution with SDI and HDI certifications, and locations in Europe, North America, and China.
- Global 24x7 capabilities
- True in-region support
- Multi-language support with native language skills
- Flexible billing options
- All agents are HDI certified
- 100% ITIL trained, SDI certified
- Continuous improvement and built-in quality assurance
- Level 2 on-site support